Privacy Policy
This Privacy Policy describes how Shop.TheSpecialNeedsMamaBear.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services.
Information We Collect Directly from You
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, device information, browser information, network connection, IP address, and other details regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (bank account, credit/debit card, billing address) to process payments and fulfill your orders.
When you visit our Site, open or click on emails we send, or interact with the Services or advertisements, we or third parties may automatically collect certain information using pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services: To fulfill orders, process payments, manage accounts, facilitate returns/exchanges, arrange shipping, and enhance your shopping experience.
Marketing and Advertising: To send promotional communications and tailor advertising on our Site and other platforms.
Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity and protect accounts.
Communicating with You and Service Improvement: To provide customer support and improve Services.
Cookies
We use Cookies to power and improve our Site, run analytics, remember actions/preferences, and enhance your experience. You can manage or reject cookies through your browser settings, but doing so may affect functionality. We also recognize the Global Privacy Control (GPC) signal.
How We Disclose Personal Information
We may disclose personal information to:
Vendors and service providers performing services on our behalf (IT, payment processing, fulfillment, analytics, customer support).
Business and marketing partners to provide services and advertise to you.
Affiliates within our corporate group.
In connection with a business transaction (merger, bankruptcy), legal obligations, or to protect rights.
We do not use or disclose sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children under 16. Parents or guardians may request deletion of a child’s information.
Security and Retention of Your Information
We take reasonable measures to protect information but cannot guarantee perfect security. We retain personal information as necessary to provide Services, maintain accounts, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have rights including access, deletion, correction, portability, restriction of processing, withdrawal of consent, and appeal. You may also manage communication preferences, including unsubscribing from marketing emails.
Complaints
If you have complaints about our data practices, contact us. You may also contact local data protection authorities if unsatisfied.
International Users
Your personal information may be transferred, stored, or processed outside your country. Transfers from Europe rely on recognized mechanisms like Standard Contractual Clauses unless the country provides adequate protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights, contact us at:
Email: Contact@thespecialneedsmamabear.com
Phone: 1 732 484 7092
Mailing Address: 20 Joyce Drive, Piscataway, NJ 08854, USA