Return & Refund Policy
We want you to love your purchase. This policy explains when and how returns, refunds, and replacements are handled for orders placed at Raising Special Needs Inc. (The Special Needs Mama Bear).
1) How to Start a Return (RMA Required)
You have 30 calendar days from the date of delivery to request a return.
To begin, email Contact@thespecialneedsmamabear.com or text/call 1 732 484 7092 with your order number, the item(s), and the reason for the return.
If your request is approved, we’ll issue a Return Merchandise Authorization (RMA) and send a prepaid return label with instructions.
Important: Packages sent back without an RMA may be refused and are not eligible for a refund.
Mailing address note: Our products are fulfilled by trusted partners (e.g., Printful and Amazon). The correct return address will be provided with your RMA. Do not mail returns to any business office address.
2) Eligibility & Condition
To be eligible for a return, items must be:
In the same condition you received them—unworn/unused, unwashed, with all original tags/packaging, and resalable.
Accompanied by a receipt or proof of purchase.
We do not charge a restocking fee.
3) Non-Returnable / Final-Sale Items
Digital downloads (e.g., eBooks, instant-access files) are non-returnable once delivered.
Custom or print-on-demand products (including apparel and accessories produced specifically for your order) are non-returnable, except for verified defects, misprints, or damage in transit.
Personal care items, hazardous materials, flammable liquids/gases, perishables (e.g., food, flowers, plants), gift cards, and sale/final-sale items are not eligible for return.
Customer responsibility: Please review size charts, colors, and personalization details carefully before ordering. We cannot accept returns due to selection errors or buyer’s remorse on qualifying non-returnable items.
4) Damages, Defects, or Wrong Item
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or incorrect. Provide clear photos of the issue and packaging so we can evaluate and make it right with a replacement or refund.
5) Return Shipping Costs
For approved returns, we provide a prepaid return label.
If the return is due to our error (defect, misprint, wrong item, or damage in transit), we cover the shipping cost.
If the return is for other reasons (e.g., you changed your mind, ordered the wrong size/color on a return-eligible item), the label cost may be deducted from the refund.
6) Refunds
After your return is delivered to the designated address, please allow up to 7 business days for inspection and processing.
If approved, refunds are issued to your original payment method. Your bank or card issuer may require additional time to post the credit.
Shipping charges originally paid at checkout are non-refundable, unless the return is due to our error.
If more than 15 business days have passed since your refund approval and you have not received the credit, please contact us at Contact@thespecialneedsmamabear.com.
7) Exchanges
We do not process direct exchanges. If you need a different size/style, please place a new order and, if eligible, return the original item for a refund under this policy.
8) European Union — 14-Day Cooling-Off
If your order is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unworn/unused, with tags and original packaging, and you must provide proof of purchase. The non-returnable categories above still apply where permitted by law.
9) Contact / Customer Support
Business: Raising Special Needs Inc. (The Special Needs Mama Bear)
Email: Contact@thespecialneedsmamabear.com
Phone/Text: 1 732 484 7092
Mailing Address: 20 Joyce Dr., Piscataway, New Jersey 08854, USA
Please note: Online store only — no in-person retail.
Hours: Mon–Fri, 9:00 AM – 5:00 PM ET
Response time: We reply within 1–2 business days.
Notes for your Google Merchant Center setup:
Return method: By mail
Currency: USD
Restocking fee: No cost
Refund processing time: 7 days